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Does Remote Desktop work after restart?

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Installed some updates on our domain controller, restarted it,and now we get the above message when trying to use Remote Desktop Connection to get to said domain controller.

I'd be appreciative of any advice given.


Best Answer
Justin1250
Mace
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Nov 9, 2015 at 15:35 UTC
Microsoft Remote Desktop Services expert
143 Best Answers
174 Helpful Votes

NemetFox wrote:

The computers we have meet the requirements for NLA (Win 7 Pro for client, 2008 R2 for server). Using version 6.3.9600 of Remote Desktop Connection. Passwords are not expired.

What is the protocol version?

10 Replies

· · ·
ceez
Thai Pepper
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ceez Nov 9, 2015 at 15:16 UTC

check your remote desktop settings, maybe they defaulted to allow connections only from computers running NLA

1
· · ·
Justin1250
Mace
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Nov 9, 2015 at 15:23 UTC
Microsoft Remote Desktop Services expert
143 Best Answers
174 Helpful Votes

What client OS are you using? NLA has been around for quite some time and should be supported.

Also make sure your password isn't expired NLA enabled machines will not allow you to change your password on connect.

1
· · ·
NemetFox
Tabasco
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Nov 9, 2015 at 15:31 UTC

Only options available are Don't allow, or allow only on computers with NLA. NLA is what we want though.

The computers we have meet the requirements for NLA (Win 7 Pro for client, 2008 R2 for server). Using version 6.3.9600 of Remote Desktop Connection. Passwords are not expired.

We can get in fine using vSphere, but would prefer to use the Remote Desktop Connection.

Also we're able to get to our other servers with RDC.

0
· · ·
Justin1250
Mace
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Best Answer
Justin1250 This person is a Verified Professional
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Nov 9, 2015 at 15:35 UTC
Microsoft Remote Desktop Services expert
143 Best Answers
174 Helpful Votes

NemetFox wrote:

The computers we have meet the requirements for NLA (Win 7 Pro for client, 2008 R2 for server). Using version 6.3.9600 of Remote Desktop Connection. Passwords are not expired.

What is the protocol version?

1
· · ·
NemetFox
Tabasco
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NemetFox This person is a Verified Professional
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Nov 9, 2015 at 15:37 UTC

It's showing as 8.1 for me.

0
· · ·
Justin1250
Mace
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Nov 9, 2015 at 15:39 UTC
Microsoft Remote Desktop Services expert
143 Best Answers
174 Helpful Votes

Also are you connecting via IP or hostname?

If IP try using the FQDN. Also double check the clocks on both machines.

Lastly, Disable NLA through the registry:

Text
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server\WinStations\RDP-Tcp Find the value SecurityLayer and change the data to 0 (that is a zero).
1
· · ·
NemetFox
Tabasco
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Nov 9, 2015 at 16:33 UTC

I've tried both FQDN and IP with the same result.

Clocks show the correct time, date and time zone on client and server.

I have security concerns about disabling NLA on the server, so I will not be doing that.

A colleague of mine is also working on this and is accessing the DC using vSphere, and we've noticed that it says it's on a Public network. We'll be changing that over to a Work network and I'llpost againabout howthat goes.

0
· · ·
Justin1250
Mace
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Nov 9, 2015 at 16:56 UTC
Microsoft Remote Desktop Services expert
143 Best Answers
174 Helpful Votes

NemetFox wrote:

I've tried both FQDN and IP with the same result.

Clocks show the correct time, date and time zone on client and server.

I have security concerns about disabling NLA on the server, so I will not be doing that.

A colleague of mine is also working on this and is accessing the DC using vSphere, and we've noticed that it says it's on a Public network. We'll be changing that over to a Work network and I'llpost againabout howthat goes.

It should be set to domain network if its a DC. Double check the IP settings for DNS. If correct run dcdiag on the machine and resolve any errors.

2
· · ·
gb5102
Datil
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gb5102 Nov 9, 2015 at 17:20 UTC

NemetFox wrote:

A colleague of mine is also working on this and is accessing the DC using vSphere, and we've noticed that it says it's on a Public network. We'll be changing that over to a Work network and I'llpost againabout howthat goes.


Many times when this happens, restarting the 'Network Location Awareness' service will bring it back to the 'correct' setting(domain network).
Generally it gets set to 'public' if there is no DNS server available at the time the server/PC was rebooted
1
· · ·
NemetFox
Tabasco
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Nov 10, 2015 at 14:38 UTC

Surprise surprise, restart fixed it.

Thanks for all your help guys!

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